+44 (0)1628 481 612 
info@crlfireflood.com 
Hi Jamie 
Just like to say thank you to Guy and his team they worked really hard and very impressed with their work. 
Many thanks 
Melanie Cutler 
Good Morning Mickey 
I attach the “completion note and warranty” form duly completed and signed as requested. I would like to thank you and your team for your professionalism and excellent work 
Best wishes 
Michael A Leigh, Hiscox Compliments 
I’ve just spoken to Mr Levene, he’s provided us with some really complimentary feedback, details as follows: 
 
“Workers were terrific, repairs are marvellous, superb job done, really impressed and delighted with service from CRL Builders and WNS Assistance” 
Mr Levene 
Dear Mickey, many thanks for dealing with this promptly, and thanks to you and your company for the excellent work you did in relaying the mains water pipe at my property recently. Best wishes. Geoff 
Mr Kretzchmar 
We would also like CRL to note the recent call with a compliment from the Insured. 
 
Calls to Mrs Buckley - Repairs have been complete and only outstanding item on the claim is the flooring that she paid for herself. Insured forgot about this and thanked me for not just closing the claim down. Mrs Buckley requested a cheque to be sent to her so she can keep her banking up to date. Mrs Buckley also wanted to compliment both Quadra and CRL for the way the whole thing has been handled. Quadra have been very patient in dealing with the Insured during this traumatic event and have never placed her under any pressure throughout. CRL who Quadra appointed have been excellent and the contractor who completed the works was outstanding. He was polite, trustworthy and knew what he was talking about from day 1. Mrs Buckley was very worried about making a claim but because of the excellent service she has received she will be recommending Lifesure, Quadra and CRL. 
 
I thanked Mrs Buckley for her comments and will make sure CRL and Lifesure are made aware of this. “ 
Brilliant work. 
Michael Howell , Claims Handler 
My wife and I are extremely pleased with the care, professionalism and quality of the work carried out by the two contractors who repaired the Bedroom floor and Kitchen ceiling, and redecorated the downstairs ceiling. They were both very pleasant to deal with and we are pleased to say that we recommend them highly 
Mr Bateman 
We have just spoke to Mr Lines of 12 Camm Gardens regarding the repair completed by CRL. He has confirmed he is very happy with the repair undertaken (and he also advised he is also very pedantic about matters!) 
 
Well done and congratulations on your efforts. 
Mr Lines 
Hello Mickey/CRL, just want to say thanks for visit of Dean and Jo today and fixing of floorboards so they are safe for guests. They were fantastic, I do hope they will come again when more work is required. Thanks, Fleur in Harbut Road 
Ms Montanaro 
CRL Compliments - Questgates 
Hi Mickey, 
Thank you to CRL for the excellent service/work, assistance and help you have provided me throughout this project. I am very happy with the work completed. 
Cherryman 
Hi Sam/CRL 
 
Thought I’d share some feedback on the above claim, which was sent by the customer to Insurers: 
 
I would like to say in writing that the work that was done for the repairs was of top standard and 
with a minimum of disturbance to my house and my daily living. The company that you chose was 
fantastic in every way from the beginning till the end. All in all thank you for taking the stress away 
and dealing in this matter so professionally. 
 
A very happy customer 
 
I’ve raised as a compliment on our file. Well done and thank you. 
Freya Walton - Heathcote 
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